Services
A Full Range of Client Support Services
Every service we offer is designed to make your Equential project—and your company—more successful. In addition to the convenience of one-stop shopping, our services are provided by experienced, well-trained professionals whose primary objective is your complete satisfaction.
Hardware Sales & Services
From hardware recommendations and infrastructure installation to managing hardware maintenance agreements, our dedicated and knowledgable hardware professionals make it easy for you to acquire and own your mobile hardware and printers.
As a top-tier partner with leading mobile hardware manufacturers such as Intermec, Psion-Teklogix, Symbol, LXE and others, ICS has the leverage to secure great pricing and order-to-delivery turnaround.
Our hardware services include:
- Product delivery, set-up/configuration & testing
- Cellular device activation
- Hardware upgrade & trade-in programs
- Hardware maintenance agreements
- Product leasing programs
Implementation Services
Our implementation methodology is a "flexibly structured" process with standardized and documented phases that have been refined through hundreds of go-lives. Because successful projects require great communication, we involve Equential Sales, Pre-Sales, Delivery and Support personnel throughout the implementation process to ensure efficiency and your ultimate satisfaction.
The implementation of Equential begins with a thorough needs analysis called a System Requirements Definition (SRD). Performed in close partnership with your project team, the SRD serves as the "game plan" for your Equential project. It defines the timelines, responsibilities and objectives needed for a smooth and effective project from start to finish.
Once the SRD is completed, we install Equential, configure the software and perform any required tailoring, test the system and commence system training. Upon go-live, customers are smoothly transitioned to Equential Support.
Equential Support Services
Because post-implementation support comprises 95 percent of the ownership experience, we have invested in the people, processes and technology required to maintain customer satisfaction over the long run. Our highly-trained Equential Support personnel know how to quickly ascertain the source of an issue and provide attentive service in resolving it as quickly as possible. In short, their job is to make sure you can do your job.
Our Support Service processes include Issue Resolution and Escalation procedures as well as Post-Resolution Follow-up to ensure that our remedy met your expectations. For customers who completed the Post-Resolution Follow-up survey in 2007 and 2008, 64 percent were satisfied with the resolution and 36 percent were very satisfied.
Equential Training
To help you get the most out of Equential, we offer comprehensive training services. We fully train your project team, company trainer and/or your field users to help you become proficient and comfortable with all of the features and options of Equential.
Contact us for more information about
Equential Training Services.
ROI Calculator
Do you really know what your payroll expenses are? Between the time and money required for payroll tracking and validation and the profit lost from "Phantom Payroll" – it might be more than you think!
Check out our ROI Calculator to see just where your money is going and how much Equential can help you save.
Calculate Your ROI Potential Now!
Our Impact
Infrastrux Group
Announcements
- Equential customer featured in Equipment Today
- Equential Featured in Construction Executive Magazine
- Equential Featured on ForConstructionPros.com
