Service & Support

Claiming great service, support and a high level of customer satisfaction is easy.

Providing delivery and support services that result in customer satisfaction that hovers near 100% is more of a challenge, but it's also very rewarding. For ICS, managing the customer experience involves our entire company:

—	R&D develops configurable applications that deliver robust functionality and reliable performance
—	Marketing and sales strive to accurately and clearly represent the value and performance of our products and services
—	Delivery competently and confidently manages the implementation process to meet customers' functional requirements, deadlines and budgets
—	Support provides easy-to-use documentation and responds to nearly 100% of all customer calls within 30 minutes
—	Senior management is always available to assist with any issue that has not been resolved to the customer's total satisfaction

Every year, we ask our customers to evaluate our performance in these areas and suggest ways we can improve our support services and/or processes. It's that important to us.

Maintenance Agreement Programs

Customers that take advantage of our Maintenance Agreement Program enjoy services and benefits that help them gain maximum benefit from their software:

- Toll-free 800# Help Desk
- Online support via WebEx
- On-line modem support
- Extensive, easy-to-use documentation

- Electronic version upgrades
- Hardware upgrade programs
- Product/service information updates

Maintenance Agreement Programs are available from 8:30 AM to 5:30 PM (ET) from Monday to Friday up to 24x7 packages.

Global Service & Support

Directly and through our network of certified Alliance Partners, ICS offers truly global customer support. Data collection expertise, enterprise application knowledge, hardware services, and product localization services are available for the Americas, Europe, Asia, Africa, the Far East and Australia/New Zealand.

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For more information or to schedule
a demonstration, please contact us.